---
title: "AI Studio: Feedback Review"
url: "https://ensights.productfruits.help/en/article/ai-studio-feedback-review"
language: "en"
last_updated: "2026-08-25T13:31:14.892Z"
---

# AI Studio: Feedback Review

The queue of rated answers, and how to work it so the assistant actually improves.

## What this page is for

Every thumbs up or thumbs down given in Chat lands here, with the conversation attached. Feedback Review turns those ratings into a queue someone can actually work: read what the assistant said, judge whether it was right, and track the item to a conclusion.

The page is titled **Chatbot Feedback Review**.

![The Chatbot Feedback Review list: search, Filter by Rating and Filter by Status controls, and rows showing the rating, question, answer excerpt, submitting user, timestamp and To Do status (user details blurred).](https://cdn-assets.productfruits.com/41e14bf0-f3d2-47e6-b55c-2131f98b9407)

## The list

| Column | Meaning |
| --- | --- |
| Rating | The thumbs up or thumbs down the user gave. |
| Question | What was asked. |
| Answer | The beginning of what the assistant replied. |
| Feedback | Any written comment the user added, or a dash. |
| User | Who submitted it. Can be blank on older entries. |
| Timestamp | When the rating was given. Newest first by default. |
| Status | To Do, In Progress or Closed. |

Above the table: a search box, **Filter by Rating**, **Filter by Status**, the item count, and a column-settings button. Each row's three-dot menu offers **View Details**.

Filter by *thumbs down* and *To Do* to get the working list. Thumbs-up entries are worth reading occasionally too — they tell you which kinds of question the assistant is already good at, which is useful when deciding what to point people at.

## Feedback Details

![The Feedback Details view: the full conversation with the rated assistant message outlined and marked Feedback on this message, and a right-hand panel with the rating, timestamp, current status, submitter, an Update Status selector with an optional comment, and Status History.](https://cdn-assets.productfruits.com/6acf7cc4-0679-476b-be69-984c782d3e57)

Opening an entry shows the whole thing rather than a snippet.

### Conversation

The full exchange, each message labelled User or Assistant with its timestamp, and the rated message marked **Feedback on this message** and outlined. That marker matters: a conversation can contain several answers, and only one of them was rated.

Seeing the whole conversation is usually what explains a bad rating. An answer that looks wrong on its own is often correct given the question before it — and sometimes the reverse.

### Feedback Information

A panel on the right with the **Rating**, the **Timestamp**, the **Current Status** and who **Submitted** it, with their email.

### Update Status

A **New Status** selector — To Do, In Progress, Closed — and an optional **Comment**. Press **Update Status** to apply.

Write the comment. "Closed — answer was right, user expected AC not DC" is the kind of note that stops the same item being reopened in three months, and builds a record of what the assistant is actually getting wrong.

### Status History

Every status change with its comment, so the trail of who looked at it and what they concluded stays attached to the item.

## How to work the queue

1.  Filter **Rating** to thumbs down and **Status** to To Do.
2.  Open the oldest item with **View Details**.
3.  Read the whole conversation, not just the rated message.
4.  Decide which it is: the answer was wrong; the answer was right but unclear; or the data behind it was incomplete.
5.  Set the status and write what you concluded in the comment.
6.  If the cause was missing data, fix it in **Data Hub → Data Onboarding** rather than treating it as an assistant problem.

## What the patterns tell you

-   **Repeated thumbs down on the same kind of question** is the signal worth acting on. One bad answer is noise; five on the same topic is a gap.
-   **Bad answers about specific sites** usually trace back to onboarding completeness on those sites.
-   **Thumbs down where the answer was actually correct** means the wording misled someone — worth reporting to enSights, since it is fixable.
-   **A queue nobody works** makes rating pointless, and people stop rating. If no one owns this page, the loop is broken.

## Notes

-   This page shows conversations from across your account, including other users' questions. Treat it accordingly.
-   Entries are read-only apart from the status and comment — you cannot edit or delete the conversation.
-   Only rated messages appear. Unrated answers are invisible here, which is why encouraging people to rate matters.
-   Closing an item records a conclusion; it does not retrain anything by itself. Genuine product issues should also reach enSights.