---
title: "Global Settings: EV Charging"
url: "https://ensights.productfruits.help/en/article/global-settings-ev-charging"
language: "en"
last_updated: "2026-08-25T12:02:33.092Z"
---

# Global Settings: EV Charging

Support contact details, charger dialog wording, billing and registration behaviour, and the driver email templates.

## What this page is for

EV Charging holds the account-wide configuration for charge point operations: who drivers contact for help, what they read on the charger screen, how registration and billing behave, and what the automated emails say. It configures the EV product; it does not manage individual chargers or sessions.

![The EV Charging settings page: the Contact & Support fields, the start of the Charger Dialog section, and the Email Templates panel with the Register template open.](https://cdn-assets.productfruits.com/76900fbb-8ac9-43bb-be79-235d1da681a5)

## Contact & Support

These details are what drivers see and use when something goes wrong at a charger, so they should point at a channel someone actually watches.

| Field | What it does |
| --- | --- |
| Send Emails From This Address | The sender address on automated emails to drivers, typically a no-reply address. |
| Support Email Address | The address drivers are told to write to. This one should reach a monitored inbox. |
| Support Phone Number | The support line shown to drivers. |
| Support Whatsapp Number | A WhatsApp contact, where that is how your drivers prefer to reach you. |
| Support Working Hours | Free text, for example 16:00 - 08:00. Sets expectations rather than enforcing anything. |
| Unsupported Credit Cards | Card types your payment setup does not accept, so drivers are told before they try. |

## Charger Dialog

Three free-text fields that control the wording drivers see during a charging session:

-   **Finish Dialog Title** — the heading shown when a session ends.
-   **Wait for charger dialog text** — shown while the charger is being contacted, which can take a few seconds.
-   **Finish charging notification message** — the message sent when charging completes.

Write these in the language your drivers use, and keep them short — they are read on a phone, outdoors, usually in a hurry.

## Billing & Registration

Four toggles, all off by default:

| Toggle | Effect when on |
| --- | --- |
| Do not allow tag registration | Drivers cannot self-register an RFID tag. Tags must be issued by an operator. |
| Sync users with payment gateway | Driver records are kept in step with the payment provider, so billing details follow the user. |
| Monthly Billing | Charges are accumulated and invoiced monthly rather than settled per session. |
| Charge In Low TOU | Charging is steered toward low time-of-use tariff periods, so sessions cost less where the tariff varies by hour. |

## Email Templates

Two tabbed templates — **Register** and **Monthly Invoice** — each with an **Email Subject** line and a rich-text **Email Content** body supporting headings, formatting, lists, colour, links and images.

### Variables

Placeholders are substituted when the email is sent. The available ones are listed as chips under **Available Variables** below the editor — for the Register template these are `{{{password}}}` and `{{{application_links}}}`. Type the variable exactly as shown, triple braces included; a typo is sent to the driver as literal text.

### How to edit a template

1.  Choose the **Register** or **Monthly Invoice** tab.
2.  Edit the subject and body. Insert variables from the list beneath the editor.
3.  Press **Update** at the bottom of the page.

![The lower part of the EV Charging page: the Charger Dialog fields and the Billing & Registration toggles, with the Register email template and its available variables alongside.](https://cdn-assets.productfruits.com/2ca80280-0733-43cd-9efc-d0d93914e1de)

## Notes

-   These settings apply to every charge point in the account, not per site.
-   Send a test registration to yourself after editing a template — an unsubstituted variable is only obvious once the email lands.
-   Turning on Monthly Billing changes when drivers are charged, not what they are charged. Tariffs live with the charge points.
-   Nothing saves until you press **Update**, including template edits.