--- title: "Tenants" url: "https://ensights.productfruits.help/en/article/tenants" language: "en" last_updated: "2026-08-25T12:33:45.709Z" --- # Tenants Tenant accounts, their billing setup, which product features they have, and the shared banner. ## What this page is for A tenant is a separate account on the platform, with its own users, assets, settings and billing. If you operate enSights on behalf of others — as a partner, an O&M provider or a distributor — this page is where those accounts are managed. It is visible to partner and administrator accounts. Most single-organisation customers will never see it. ![The Tenants list with Status and Billing filters, a Tenant Actions button and an add button, showing tenant rows with contact, email, phone, location and created date (identifying details blurred).](https://cdn-assets.productfruits.com/3ed4dc29-3e2f-43f2-950e-e3d83daf9c89) ## The list | Column | Meaning | | --- | --- | | Name | The tenant name, with its internal identifier beneath. Quote that identifier when raising support. | | Contact | The primary contact person. | | Email | Their contact address. Can hold several, comma-separated. | | Phone | Contact number. | | Location | The tenant's address or country. | | Created At | When the tenant was created. | Above the table: a search box, **Status** and **Billing** filters, the tenant count, a column-settings button, **Tenant Actions**, and the **+** button that creates a tenant. Each row has a three-dot menu with **Edit** and **Delete**. ## Tenant Actions: the shared banner **Tenant Actions** opens *All Tenant Settings*, which configures one thing: a banner shown inside tenant portals. - **Banner Active** — turns the banner on. - **Banner text** — a rich-text editor with formatting, lists, colour, links and images. - **Tenant selection** — a searchable, checkbox list of every tenant, with **Select all** and **Unselect all**. Only the tenants you tick receive the banner. This is how you announce planned maintenance, a release or a service issue to many tenants at once. Press **Save Changes** to apply, or **Close** to discard. ## The tenant editor Choosing **Edit** on a row opens the tenant with four tabs. ### General ![The General tab of the tenant editor: Active and Direct Customer toggles, account and contact fields, Currency, Units and Distance selectors, and upload slots for dark and light background logos (contact details blurred).](https://cdn-assets.productfruits.com/20a90fd2-a055-4df2-97f0-b4447f62e8b3) Two toggles at the top — **Active** and **Direct Customer** — then the tenant's identity and display preferences: Account Name, Account Type, Contact Name, Contact Email, Phone, Location, and the display choices **Currency**, **Units** (°C or °F) and **Distance** (km or miles). On the right, upload slots for a logo on a dark background and a logo on a light background — fill both, or the logo will be invisible in one of the themes. Turning **Active** off disables the tenant without deleting it. That is the reversible option; Delete is not. ### Billing ![The Billing tab of the tenant editor: General Info with company and contact fields, Period and Billing Currency, invoice comment boxes, and the collapsible PV, Storage and Additional charge sections (details blurred).](https://cdn-assets.productfruits.com/15edb46e-2e0d-44ac-aee5-746602d161c8) Opens on **General Info**, with its own Active toggle and the invoicing identity: Company Name (with the account ID shown in the label), Business Number, Non-Numeric Business Number, Contact Name, Phone, Contact Email, Address, City and Zip Code, plus **Period** (for example Monthly In Advance) and **Billing Currency**. Two free-text areas follow: **Invoice PDF Comments**, printed on the invoice document, and **Comments (Portal)**, shown in the portal only. Below are three collapsible charge sections — **PV Charges**, **Storage Charges** and **Additional Charges**. Each PV or Storage section has a **Billing Type** of *Per 1kWp*, *Fixed* or *Per Asset*, and a **Split by Group** option so one tenant's charges can be broken out by group on the invoice. ### Features ![The Features tab of the tenant editor: panels of feature checkboxes for the PV, EV, Finance, CRM, General, Integrations and Storage modules, AI Access and Misc.](https://cdn-assets.productfruits.com/1cf9799c-38cf-4a2a-b2fd-78025603cd6b) The feature switchboard — which parts of the product this tenant has. A filter box at the top helps in a long list, and the tab header shows how many features are enabled. Features are grouped into panels: **PV Module** (PV Monitoring, Maintenance, P-90, Anomaly Detection, Consumption Dashboard, Consumers, Obligations, System Reference, Solar Cleaning, Energy Loss, Group Level Comparison, Ensights App, Copilot, Data Integrity, Onboarding Completeness), **EV Module**, **Finance Module** (Invoices, Nipendo, Finance, Asset Management, Utility Billing), **CRM**, **General Module** (Web Hooks, Audits, Qlik, AI, ChatBot, Day Ahead), **Integrations** (RST Cleaning, Tigo Energy, Thermal Report), **Storage Module** (Storage, Calculator, Discounts, Availability Adjustment), **AI Access (MCP)** and **Misc.** (Fleets, Inventory, Heat Pumps, Generators, Circuit Breakers, Plans, White Label, Dynamic Forms, AI Form Authoring, Windy Maps, Reminders, Insights Auto Refresh). At the bottom, **Compound System ID Migration** lists monitoring vendors — solaredge, enphase, hoymiles, alsoenergy, sungrow, growatt, fimer, neteco, solectria, solarlog, sma, satec — and records which have been migrated to compound system IDs for this tenant. Leave this alone unless enSights support asks you to change it. ### Management ![The Management tab of the tenant editor: a Trial toggle with a trial end date, and a Banner Active toggle with a rich-text banner editor.](https://cdn-assets.productfruits.com/41b93154-62d3-4db4-a429-1d204ab3b23b) Three controls: a **Trial** toggle with a **Trial End Date**, and a **Banner Active** toggle with rich-text **Banner Text** — the same mechanism as the shared banner, but for this tenant alone. ## How to create a tenant 1. Go to **Settings → Tenants**. 2. Press the **+** button. 3. On **General**, enter the account name, contact details, currency, units and distance, and upload both logos. 4. On **Billing**, enter the invoicing identity, period and currency, and configure the charge sections. 5. On **Features**, enable only what the tenant has bought. 6. On **Management**, set the trial end date if this is a trial. 7. Press **Save**. ## Notes - **Features gate what a tenant sees.** If a customer reports a missing section, check this tab before anything else — it is more often a disabled feature than a permission problem. - **Deactivate rather than delete.** Deleting a tenant is permanent and takes its configuration with it. - Units and currency here affect how that tenant's users read every figure. Get them right at creation. - Changing billing type or period changes what the tenant is invoiced. Agree it commercially first. - Watch trial end dates — a trial that lapses unnoticed is a customer locked out on a Monday morning.